Yaakov Smith founded Logican Solutions in 2005 and is the director behind LogiClaim, the case-management software that FCA-regulated claims companies and law firms use to run their claims operations. To date it has processed over three million claims worth around £1 billion for more than 50 firms. An Oxford engineering graduate with over twenty years building automation software for the claims, legal, debt and property sectors, he writes about car finance claims, the FCA redress scheme, and how the claims industry actually works. Logican doesn't handle consumer claims itself, so he writes about the sector without a stake in any individual claim.